Adagium™ Customer Care
Delivering an Enhanced Service Experience
With Adagium’s™ Customer Care and CRM module, operators can quickly log, track, and resolve all manner of queries, requests and complaints. By incorporating strict SLAs and configurable workflows, which are based on the operator’s organizational structure, the highest quality of service can be achieved, monitored and maintained.
With access provided via a single dashboard, the security of which is protected by configurable authorization and access control mechanisms, operators are able to disseminate consistent and uniform information across the organization - as well as provide complete subscriber information regarding various call events, and perform a range of provisioning activities for various network elements.
Enhanced Service Experience
Operators define levels of service that can be consistently achieved and maintained, delivering increased customer satisfaction and helping extend the subscriber’s lifetime on the network
Improved Decision Making
Access to uniform information across the organization improves the quality and speed of decision-making
The security of the system prevents unauthorized access, ensuring data integrity and privacy of subscriber information