Delivering an Enhanced Service Experience
Adagium’s™ Workflow module maps processes in line with the organization structure to enable efficient configuration of workflows, driving improved operational efficiencies. Workflows can be configured in both a sequential and parallel manner. Processes are rules-based to further drive efficiency and equip operators with flexibility to meet changing objectives.
The workflow module handles all manner of queries and escalations, monitoring these until successfully closed.
Rules-based processes provide the necessary flexibility to alter goals and achieve changing targets
Escalations are monitored from initial log to successful closure, ensuring efficient handling of all queries