What is an SMS Grey route in Telecom?
The SMS Grey route is a term gaining popularity in the telecom world. But what is it? Well, the word grey is the key. Grey route SMS refers to an…
Comviva13th February 2017
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Omni-Channel vs Multi-Channel Customer Experience
The only thing in today’s digital environment which changes quicker than technology, are the consumer expectations. Nowadays, the customer service industry is captured by two trending terms- “omnichannel customer service”…
Comviva10th February 2017
Loyalty Programmes in Mobile Money
Loyalty Programmes, an effective marketing tool, is now being deployed widely in the mobile money industry as well. Mobile service providers across the world are coming up with innovative loyalty…
Comviva9th February 2017
Key Features of Direct Operator Billing
Direct Operator Billing has brought a new era in the world of consumer convenience. Not only do customers find it easy to transact, it has immense benefits for the business…
Comviva31st January 2017
Access and Policy Control for Wireless Networks
Wireless access and policy control refers to a clear set of rules defining the access levels, rights and privileges. The need for wireless security: Wireless networks are a boon to…
Comviva9th January 2017
Telecom Operators’ Journey and challenges to keep relevant Post 4G Deployments
The mobile industry has been going through a period of continuous transition for the last 30 years or so. In the process, operators are continuously upgrading their networks or establishing…
Manish Jain3rd January 2017
Why Monetizing A2P Messaging is a Good Business Strategy
These are interestingly turbulent times for telecom operators. On one hand, the players have to contend with rapidly falling average revenue per user, wafer-thin profit margins, increased competition, the list…
Aditya Dhruva29th December 2016
Digital Wallets’ “Black Swan” Moment
Is cash set to abdicate its throne in India? It wouldn’t be an understatement, especially given the recent furore over demonetization in the country! Without trying to sound too ironic,…
Srinivas Nidugondi22nd December 2016
The rise and rise of companion cards
Mobile money is becoming increasingly popular all over the world and so are companion cards. Companion cards are basically a debit or prepaid card that is tied to a mobile…
Comviva14th December 2016
Will NFC have an impact in the african mobile payments space?
NFC technology already supports huge amounts of mobile payments around the world. Ovum forecasts that the number of consumers using it will hit 939 million by 2019 (in 2015 it…
Srinivas Nidugondi8th December 2016
