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Customer Experience Management

Customer Experience Management and Mobile Money: A Perfect Storm

To incessantly state that mobile money has caught (and held) the imagination of the global payments space is unnecessary. Let’s just jump right in-GSMA’s 2015 State of the Industry Report:…
Comviva
23rd February 2017
What is NFV - ComvivaReferences

What is NFV and Why is it Significant to the Networking Industry?

The telecom industry is growing fast and so is technology. According to a prediction by the Telecommunications Industry Association, the wireless telecommunications network will grow to $323 billion between 2014…
Comviva
16th February 2017
References

What is an SMS Grey route in Telecom?

The SMS Grey route is a term gaining popularity in the telecom world. But what is it? Well, the word grey is the key. Grey route SMS refers to an…
Comviva
13th February 2017
Broadband Traffic Management - ComvivaReferences

Omni-Channel vs Multi-Channel Customer Experience

The only thing in today’s digital environment which changes quicker than technology, are the consumer expectations.  Nowadays, the customer service industry is captured by two trending terms- “omnichannel customer service”…
Comviva
10th February 2017
(POS) systems - ComvivaReferences

Loyalty Programmes in Mobile Money

Loyalty Programmes, an effective marketing tool, is now being deployed widely in the mobile money industry as well. Mobile service providers across the world are coming up with innovative loyalty…
Comviva
9th February 2017
network security - ComvivaReferences

Key Features of Direct Operator Billing

Direct Operator Billing has brought a new era in the world of consumer convenience. Not only do customers find it easy to transact, it has immense benefits for the business…
Comviva
31st January 2017
References

Access and Policy Control for Wireless Networks

Wireless access and policy control refers to a clear set of rules defining the access levels, rights and privileges. The need for wireless security: Wireless networks are a boon to…
Comviva
9th January 2017
Digital Lifestyle Solutions

Telecom Operators’ Journey and challenges to keep relevant Post 4G Deployments

The mobile industry has been going through a period of continuous transition for the last 30 years or so. In the process, operators are continuously upgrading their networks or establishing…
Manish Jain
3rd January 2017
mobile data platform - ComvivaMessaging Solutions

Why Monetizing A2P Messaging is a Good Business Strategy

These are interestingly turbulent times for telecom operators. On one hand, the players have to contend with rapidly falling average revenue per user, wafer-thin profit margins, increased competition, the list…
Aditya Dhruva
29th December 2016
Financial Inclusion in India - ComvivaMobile Financial Solutions

Digital Wallets’ “Black Swan” Moment

Is cash set to abdicate its throne in India? It wouldn’t be an understatement, especially given the recent furore over demonetization in the country! Without trying to sound too ironic,…
Srinivas Nidugondi
22nd December 2016

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