Customer expectation is the main thing driving all types of industry today. Thanks to the digital world, information is now available on real time basis. One service failure in one…

Components There are several features which make call management systems an indispensable part of any business. They are: Auto Attendant: This is the most indispensable part of a business call…

Mobile Payment is the saviour, which helped millions of citizens of India in the face of demonetization. When citizens found themselves stranded with old currencies and ATMs ran out of…

The global telecommunications network is constantly evolving. Competition is fierce, which requires constant system upgrades and product innovation. In this context, OSS/BSS simplifies and streamlines operations, thereby adding to toplines.…

Telecom operators generate a significant amount of data daily. This data, if properly utilized, can provide great insights into useful information crucial for running a business successfully and profitably. This…

The telecom industry is growing fast and so is technology. According to a prediction by the Telecommunications Industry Association, the wireless telecommunications network will grow to $323 billion between 2014…

The SMS Grey route is a term gaining popularity in the telecom world. But what is it? Well, the word grey is the key. Grey route SMS refers to an…

The only thing in today’s digital environment which changes quicker than technology, are the consumer expectations.  Nowadays, the customer service industry is captured by two trending terms- “omnichannel customer service”…