According to Forrester research, 89 per cent of the telecom consumers are willing to switch service providers owing to a poor usage experience. With the increasing demands of the telecom…

To ensure a competitive edge in the telecom industry that performs highly on service excellence; operators are shifting to a new battlefield- ensuring customer experience management (CEM) through omni channels.…

Arriving from the concept of e-banking and branchless banking, mobile money has proved be a viable alternative to cash. Over the years, the mobile money ecosystem has been working towards…

Today, telecom operators need to focus on technologies capable of helping them transform into a digital business. Overall, in the “internet of things” (IoT) era, service providers need to plan…

Today, contactless banking transactions are not uncommon. The power of several banking reforms, the immense complexity of the market and the powerful bandwidth of mobile network operators are some of…

What are IT managed services? IT managed services reduce an operator’s foreseen problems by taking proactive measures. This is to ensure that they have sufficient time and resources to continually…

Over several decades telecom companies around the world are striving to become as customer-centric as they can be. Not just trying to sell their products; the owners are also fostering…

The focus of telecom operators have shifted from reducing cost to delivering a superior customer experience over their networks.  Providing a greater customer experience every time is vital for limiting…

Since its introduction 2001, big data has improved the health of many industries and the telecom industry is no different. The industry is witnessing a phase of stagnant growth and…