Future proved business growth with loyalty programmes A few years ago, telecom operators were generating revenue and increasing their market share by investing resources in customers and through acquisition of…

Introduction Mobile broadband has witnessed incredible growth in emerging markets. Though growth and usage patterns have seen huge variability, traffic volumes have been registering exponential growth- mainly because of the…

The convergence of broadband services, smart mobile devices and virtually unlimited content has significantly altered the telecommunication market. This has resulted in a rapidly increasing demand for internet services. Alongside,…

Worldwide, managed service providers (MSPs) face a common challenge of finding ways to maximize output and organize workflow in order to reduce costs and increase profitability. A successful IT system…

Introduction Service assurance is the systematic process of maintaining and improving the quality of service provided to customers. It ensures that services offered over networks adhere to a pre-defined service quality level…