VOLUME 1, ISSUE 2, DECEMBER 2019
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FEATURED
Retrospect: Technology Trends that Came to the Fore in 2019 (and Those that Didn’t Quite Make the Cut)
2019 was, without a doubt, an eventful year for the global communications space. There were, of course, a fair share of hits and misses, which, experts say, made the game more interesting. Going forward, this momentum is expected to continue and unearth many new twists and turns. Key technology influencers share their views on the hits and misses this year and the surprises 2020 is likely to bring. Excerpts…
INDUSTRY VIEW
How to Leverage Data Analytics Across the Entire CSP Organization: A Report by TM Forum
"There is a disconnect between the mountains of data that CSPs are sitting on and their ability to leverage that data across the organisation. TM Forum’s report, “How to Leverage Data Analytics Across the Entire CSP Organization” focuses on how effective CSPs are at breaking down their organisational silos and introducing and implementing a strategy to ensure that data is accessible across the entire company.
INDUSTRY VIEW
Monetizing CX: The Next Frontier
An in-depth look at how business leaders can leverage next-generation technologies to obtain value from customer experiences and cement their market positions.
EXPERT SPEAK
Why Data Monetization is a “Must Have” for Operators Today
Ronald Van Loon, Global Top 10 AI & IoT Influencer
EXPERT SPEAK
AI Cannot be Merely Deployed. There are Larger Implications
Greg Armstrong, Chief Marketing & Strategy Officer , Consumer Value Solutions
CUSTOMER STORY
Powering Personalized Retail Engagement For Increasing Sales in Cameroon with the MobiLytix™ Platform
Comviva’s MobiLytix™ platform offered a leading operator in Cameroon a seamless real-time recommendation engine . This enabled congruence between the retailer and customer’s journeys, at the time of sale. Access the full case study here
VIDEOS
Why defining a clear Customer Experience (CX) strategy ought to be a priority for companies today: Amit Sanyal, Comviva
What the global data explosion implies for investment in technologies such as 3G, 4G, et all: P. Balaji, Vodafone Idea
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February 24-27, 2020
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VOLUME 1, ISSUE 1
SEPTEMBER 2019
