Optimize Business Processes and unlocks revenue growth
A lean, convergent, micro-services-based order orchestration and execution solution for all services and lines of business.
It is a complete catalog-driven order management solution that supports the execution and monitoring of converged orders, provides order decomposition and can trigger corresponding backend IT systems. With its ability to connect with legacy systems using custom-built adaptors and APIs to connect to multiple channels in a uniform and seamless manner, BlueMarble is a unique solution that cuts across all verticals and operations.
BlueMarble seamlessly capture, process, and fulfill customer orders across multiple channels with ease, while ensuring unrivaled accuracy and efficiency at every step.
Automation Efficiency
An automated system helps save costs, decreases the risk of human error across order data, and frees time for service providers to focus on growth & customer satisfaction. It also increases data security as there is less need for manual intervention.
Focus on growth
The automation of the order-to-cash system quickly creates a standardized process from one single platform, freeing up time to collect and analyze data in order to leverage business intelligence for further growth and tackle issues.
A centralized view
The ease of a centralized order management system gives service providers a single view of the complex fulfillment ecosystem and protects against order errors, customer dissatisfaction, lost revenue due to common glitches like low inventory, incorrect invoicing, unforeseen transportation errors, etc.
Real-time inventory
The real-time capabilities of an order management system benefits inventory management by distributing data in real-time regarding items sold, returned, or exchanged. Provides a single view of inventory.
Intelligence & flexibility
Ability to configure order management processes to an organization’s business rules and performance goals. Our system supports breaking orders into unique work items that can be channeled to the appropriate systems or resources.
TMF-aligned APIs
All our micro-services are standardized based on the TM forum SID data model and Open API compliance with relevant extensions.
BlueMarble Order Management Features
BlueMarble’s Order Fulfillment solution provides a seamless integration with the BlueMarble Product Catalog, ensuring centralized product and service definition for order validation and decomposition. Key features of our Order Fulfillment solution include:
CENTRALIZED VIEW
Gain a comprehensive and centralized view of the complex fulfillment ecosystem. This feature protects against order errors, customer dissatisfaction, and lost revenue caused by common glitches like low inventory, incorrect invoicing, and transportation errors
REAL-TIME INVENTORY MANAGEMENT
Provides a single view of inventory – in stock, in transit, and current demand levels thereby reducing the need to expedite shipments or maintain excessive safety stock.
ORDER PROCESS BLUEPRINTS
Benefit from a wide range of pre-defined telecommunication fulfillment processes specifically designed for consumers. These blueprints enable a fast launch of the BlueMarble Order Management solution by leveraging visual process adaptation tools and integrated workflow management, ensuring efficient order processing.
FALLOUT & JEOPARDY MANAGEMENT
A allows you to identify and address issues or risks that may impact order fulfillment, ensuring proactive problem resolution and minimizing disruptions.
INTELLIGENCE & FLEXIBILITY
Configure order management processes according to your organization’s specific business rules and performance goals
TMF-ALIGNED APIs
All our micro-services are standardized based on the TM forum SID data model and Open API compliance with relevant extensions.
Why Bluemarble Order Management
BlueMarble offers a comprehensive catalog-driven order management solution that focuses on Customer Order Manager (COM) and Service Order Manager (SOM) parts, delivering exceptional benefits to your business. Key features of our solution include:
Catalog-Driven Order Validation, Decomposition and Execution
Pre-defined, reusable telecom workflows and process blocks, reducing deployment time
Integrated Task and Workforce Management
Integrating Customer Product / Service Inventory, Logistics, Support
Highly scalable solution based on micro-orchestration with micro-services
Increasing CSAT with automated returns and exchange processes and order modification at any stage of the order timeline
Impact
25
INCREASE IN STRAIGHT-THROUGH PROVISIONING AND ENABLES FASTER FULFILLMENT.
1/4
REDUCTION IN MANUAL HANDLING EFFORT
25
INCREASE IN STRAIGHT-THROUGH PROVISIONING AND ENABLING FASTER FULFILLMENT
25
REDUCTION IN MANUAL HANDLING EFFORT FOR CAPTURING AND EXECUTING CUSTOMER ORDERS
Analyst Mentions
BLUEMARBLE RECOGNIZED BY TOP RESEARCH FIRMS ACROSS THE GLOBE
PROMINENT REPORTS | RECENT MENTIONS
Awards & Accolades
Asia Communication Award Tata Play, 2021
Success Story with Tata Play recognized as BSS Project of the year
Golden Peacock Innovation Awards for BlueMarble, 2023
Driving Innovation with BlueMarble
Related Resources
BROWSE THROUGH FOR MORE INFORMATION
CASE STUDY
Vodafone Germany improves the customer experience through unified business support systems
