A Scalable Telecommunications Order Platform
Comviva's BlueMarble Order Management solution is a microservices-based solution for efficient, end-to-end order processing. Designed specifically for telecommunications, this platform helps you eliminate any single congestion point, facilitating seamless order processing with high accuracy and speeds from entry to fulfillment.
Gain real-time visibility into your inventory and improve after-sales services using pre-built workflows that reduce bottlenecks and time to market. This catalog-driven platform supports multiple order types, diverse integrations, automation, jeopardy management, and real-time inventory management to enhance operational efficiencies and reduce manual handling and efforts.
Intelligent Features for reliable Order Fulfilment
TMFourm Certified
TMForum APIs and Data Model incl. For integration with external systems.
Comprehensive Solution
Manage customer and service orders—physical, digital, and partner services—across the entire lifecycle.
Pre-built Workflows
Use pre-built workflows tailored for mobile, fixed, and third-party telecom services.
Catalog-Driven Workflow Assembly
Automate order decomposition, orchestration, execution, and validation using predefined product catalogs.
Fallout & Jeopardy Management
Detect and resolve risks with role-based task assignments for smooth processing and resolution.
Visual Flow Modeler
Design and manage workflows visually using an intuitive drag-and-drop interface for flexibility.
Reverse Logistics
Automate device returns, exchanges, and replacements to optimize service levels and satisfaction.
Why choose BlueMarble Order Management?
Order Type Flexibility
: Handle physical, digital, and partner service orders seamlessly across different delivery types.
Telecom-Centric Product Catalog
Utilize a product catalog tailored for telecom services, compliant with TMForum OpenAPIs.
Pre-Integrated Systems
Use out-of-the-box integration with product catalog, CPQ, commerce, and inventory systems.
Seamless API Integration
Expose capabilities via certified, TMForum-compliant Open APIs for smooth system integrations.
Scalable Microservices Architecture
Ensure scalability and avoid congestion points with a microservices-based architecture supporting growth.
No-Code/Low-Code Engine
Configure business rules easily using the system's no-code/low-code engine for quick adaptation.
Selected by top operators and media providers around the world
Credible Impact
Use Cases
Telecom
5G slicing and commerce, omnichannel multiplay commerce, and automated product catalog management.
Media & Digital
Digital commerce, omnichannel experiences, partner ecosystem management, and AI-powered commerce.
IoT
Smart city services, zero-touch provisioning from lead to cash, network slicing, and process automation.
Ecommerce
Order management, customer retention, and omnichannel shopping experiences for customers.
Creating Credible Impact
25%
Increase in straight-through provisioning and enables faster fulfillment.
0.25
Reduction in manual handling effort
25%
Increase in straight-through provisioning and enabling faster fulfillment
25%
Reduction in manual handling effort for capturing and executing customer orders
Frequently asked questions
BlueMarble Order Management integrates various sales channels, including online, offline, and partner channels, into a single platform. This helps to streamline order processing and ensure consistency.
Some of BlueMarble Order Management's most useful features are inventory management, returns and refund processing, printing, picking, packing, and customer service.
The platform integrates with BlueMarble Commerce and CPQ solutions to empower sales strategies like upselling and cross-selling.
Yes, BlueMarble Order Management includes a product configurator that allows for the creation of complex product bundles and configurations, enabling personalized interactions and streamlined order fulfillment.
You can manage access controls, data audits, and data encryption on the platform. It also supports TMForum Open APIs for integration, ensuring sealed security between systems.