Full-Stack, Customizable CPaaS That Scales With You
Comviva's NGAGE is a new-age Communication Platform as a Service that draws its power and performance from robust AI engines. Its unified platform helps you engage customers across multiple channels, enhance satisfaction, and optimize every touchpoint for conversion. Improve communication over a wide range of channels (including SMS, Voice, WhatsApp, Rich Communication Services (RCS), and Email) with integrated AI.
Our highly secure cloud platform simplifies complex communication workflows, making omnichannel comms management easy as a breeze. Overall, it helps you enhance customer experiences, reduce operational costs, and discover new revenue streams.
Intelligent Features for Credible Digital Experiences
Customizable Services
Customize comprehensive package models, manage flexible ratesheets, and offer on-demand purchase options.
GenAI Campaign Manager
Control campaigns to build, schedule, and launch contextual messages, tracking performance with analytics.
Account Management
Provide customer service, onboarding, and account support for both prepaid and postpaid accounts.
Programmable Components
Access 130+ enterprise-grade programmable APIs and ready-to-consume SDKs for seamless integration.
Engagement with Multi-Model Chatbots
Deploy rule-based, menu-driven, NLU/NLP, and GenAI-powered chatbots for diverse use cases.
Studio-Journey Builder
Utilize drag-and-drop components, channel fallbacks, opt-ins, performance tracking, and predefined templates.
Why Choose NGAGE CPaaS?
API-First
Ensure seamless integration and problem-free implementation with enterprise systems.
Total Control
Advanced analytics, compliance, and development controls improve operations visibility and governance.
Agile and Flexible
Facilitate unmatched flexibility with customer-centric and business-driven CPaaS functionalities.
Scalability
Scale your communications infrastructure effortlessly to meet growing business demands without compromising performance.
Cost Efficiency
Reduce operational costs through intelligent automation and optimized resource management across channels.
Real-Time Personalization
Use AI to deliver personalized, contextual customer experiences in real-time, boosting engagement and loyalty.
Selected by top operators and media providers around the world
Credible Impact
Unlocking 197% Growth in Annual Revenue with Comviva NGAGE
A telecom company replaced its incumbent solution with NGAGE CPaaS to drive enterprise client acquisition and generate incremental revenue streams.
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Use Cases
Surveys and Feedback
IVR campaigns to collect customer feedback, AI-enabled Survey, and Feedback capability to collect feedback over a chatbot.
Alerts and Notifications
Personalized communication for brand awareness and transactional Information to enrich customer experience.
Banking
Mute authentication, smart banking, KYC validation, SIM swap, OTP-less transactions, secure payments, and more.
Healthcare
Asset tracking and monitoring, device roaming check, telehealth/virtual care, remote surgery through AR/VR, and safety hazard prevention.
E-commerce
Hyper-precise device location, geofencing, automated fleet management, connected cars, location tracking, and security.
Security & 2-Factor Authentication
OTPs via SMS or voice to provide an additional layer of security for business services.
Latest from our desks
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Desh with Kevin Nethercott
Frequently asked questions
NGAGE offers several key capabilities, such as support for self-service onboarding and assisted onboarding via admin. NGAGE CPaaS supports 130+ platform and enterprise APIs. It can also deploy rule-based, menu-based, AI/ML, and GenAI chatbots for specific use cases.
NGAGE mobilizes prepaid and postpaid billing. It offers rate card, slab-based, and package charging models to telcos.
Using NGAGE, you can set up: · OCR flow micro loan approval via WhatsApp · GenAI content enhancer for SMS · RCS Telecom bot for checking balance and other cellular services · Conversational FAQs