Delivering a Frictionless Omni-channel Experience to Enterprise Customers

2-minute read

$17 Mn worth annual recurring revenues generated.

Call for Change

A leading mobile network operator in Middle East, with over 13 million subscribers is creating new revenue streams & delivering frictionless omnichannel customer experience to over 1400 Enterprise customers

The partnership will help the operator to be at the forefront of driving digital innovation and enabling its enterprises customers to beneﬁt from the latest technologies like Cloud, Cyber Security, Internet of Things (IoT), Omnichannel Commerce, Artiﬁcial Intelligence, and Big Data Analytics.

Technology at Play

1400+

clients on boarded

17 Mn

USD additional revenue generated in a year

40%

of time saved on onboarding new clients

Automated business workflows

Online journeys fast tracked D2E onboarding and reduced sales cycle

Online onboarding assisted digital first enterprises to sign up and avail services

Comviva deployed Ngage^TM, an intelligent omnichannel Communication Platform as a Service (CPaaS) solution that enables real-time communication capabilities, helping enterprises enhance and personalize their end-user customer experience seamlessly across channels.

With a cloud-based delivery model, Comviva Ngage^TM CPaaS seamlessly integrates with business applications and enables secure real-time customer interactions serving all customer engagement use cases from marketing to operations to customer service.

This robust, user-friendly and flexible customer engagement platform delivers real-time personalized interactions and superior customer experiences to its Enterprise customers in a secured environment, while conforming to regulatory requirements.

With all messaging channels API-enabled and hosted on the operator’s Cloud, it allows for seamless integration in the enterprise’s existing ecosystem of apps and data. The state-of-the-art dashboard provides clients real-time information to make better business decisions on customer profiling, footfall analysis, and demographic analysis.

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